Refund policy
Return & Refund Policy
Last updated: January 2025
At BandanaBelle, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a simple and transparent 30-day free return and refund policy.
1. Eligibility for Returns
Customers may request a return within 30 days of receiving their order.
To qualify for a return, items must:
- Be unused or lightly unused
- Be in their original condition
- Include original packaging when possible
- Not be intentionally damaged
We reserve the right to refuse returns that do not meet these conditions.
2. Free Returns
We provide free return service worldwide.
Customers will not be charged any return shipping fees for approved returns.
Please contact our support team before sending any items back.
Unauthorized returns may experience processing delays.
3. How To Request A Return
Please email:
Include:
- Full name
- Order number
- Product name
- Reason for return
- Photos (if applicable)
Our team will provide return instructions within 24-48 business hours.
4. Refund Process
After receiving and inspecting the returned item, refunds will be issued to the original payment method.
Processing time:
- Inspection: 2-5 business days
- Refund processing: 5-10 business days
Bank processing times may vary.
5. Damaged, Incorrect, Or Defective Products
If you receive:
- A damaged item
- An incorrect item
- A defective item
Please contact us within 7 days of delivery.
We will provide a free replacement or full refund.
6. Non-Returnable Items
The following items may not be eligible:
- Gift cards
- Final sale items
- Personalized products
- Items intentionally damaged by customers
7. Order Cancellation
Orders may be canceled within 12 hours after purchase.
Once processing begins, cancellation may not be possible.
8. Contact Information
BandanaBelle
+1 (250) 268-1800
3476 Pacific Edge Way, Nanaimo, BC V9T 0H6, Canada